Shipping Policy
Effective Date: 18th September 2025
At Paloma Gift, we strive to deliver your orders quickly, securely, and in perfect condition. This Shipping Policy explains how we handle processing, shipping, and delivery of your purchases.
1. Order Processing
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All orders are processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Customized or bulk orders may require additional processing time, and we will notify you accordingly.
2. Shipping Methods & Delivery Time
We partner with trusted courier services to ensure reliable delivery. Estimated delivery times:
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West Malaysia: 3–5 business days
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East Malaysia (Sabah & Sarawak): 5–7 business days
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International Orders: Delivery time depends on destination and courier service.
Please note: Delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.
3. Shipping Fees
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Shipping fees are calculated at checkout based on your delivery address and order weight/size.
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Free shipping may be offered during promotions or for orders above a certain value (if applicable).
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
5. Delivery Issues
If your order is delayed, lost, or damaged during delivery:
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Please contact us immediately at loffotgofficial@gmail.com or +60 13-534 5134.
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We will assist in resolving the issue with the courier service and provide a replacement or refund if applicable.
6. International Shipping
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International customers are responsible for any customs duties, taxes, or import fees charged by their country.
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Paloma Gift is not liable for delays caused by customs clearance.
7. Contact Us
If you have any questions regarding shipping, please contact us at:
📧 Email: loffotgofficial@gmail.com
📞 Phone: +60 13-534 5134
🏢 Address: Lot No 70A, Tingkat Satu, Pekan Buah, Jalan Nagore, 05000, Alor Setar, Kedah
